Job Description

Job Description

We are seeking a professional and decisive Assistant Manager to join our team in Harrisburg, United States. In this role, you will play a key part in supporting daily operations, leading a team of professionals, and ensuring the delivery of exceptional service. The ideal candidate will demonstrate strong leadership capabilities, organizational excellence, and a commitment to fostering a positive and productive work environment.

• Supervise and manage daily operations of the assigned department or location, ensuring efficiency and adherence to company standards
• Lead, mentor, and motivate team members to achieve performance goals and maintain high levels of employee engagement
• Develop and implement schedules, allocate resources effectively, and manage workflow to optimize productivity
• Monitor team performance, conduct regular performance reviews, and provide constructive feedback to support professional development
• Maintain open communication with team members and upper management, escalating issues and concerns appropriately
• Ensure compliance with company policies, procedures, and applicable regulations
• Analyze operational metrics and performance data to identify areas for improvement and implement solutions
• Support the onboarding and training of new team members to ensure a smooth transition
• Address customer inquiries and concerns with professionalism, working to resolve issues and maintain satisfaction
• Prepare reports, documentation, and other administrative materials as required
• Collaborate with other departments to support organizational goals and cross-functional initiatives

Qualifications

• 2-4 years of supervisory or management experience in a corporate environment
• Proven ability to lead, motivate, and develop team members effectively
• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational and time management abilities
• Demonstrated problem-solving and decision-making skills
• Customer service orientation with a focus on satisfaction and relationship building
• Proficiency with management software, scheduling systems, and Microsoft Office applications
• Ability to analyze performance metrics and data to drive operational improvements
• Experience with budget management and cost control (preferred)
• Conflict resolution and mediation experience (preferred)
• Knowledge of relevant industry practices and standards (preferred)

Additional Information

· Depth perception

· Ability to differentiate between hot and cold surfaces

Temperaments

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

· Most tasks are performed from a standing position

Walking

· For short distances for short durations

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

· Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

· Trays may also be pulled

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station

· Toe room is present, but workers are unable to flex their knees while standing at this station

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

· Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

· Performed occasionally to stock shelves and to clean low areas

Reaching

· Reaching is performed continuously; up, down and forward

Hand Tasks

· Eye-hand coordination is essential; use of hands is continuous during the day

· Frequently activities require use of one or both hands

· Shaping pizza dough requires frequent and forceful use of forearms and wrists

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