Customer Service Assistant II, Kohler Convenience Store & Gas Station
Work Mode: Onsite
Location: Kohler, WI
Opportunity
As a Customer Service Assistant II in a high-end convenience store, you are the final touchpoint in the customer's shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store's premium brand.
Specific Responsibilities:
Greet customers with a polished, friendly demeanor
Provide personalized service, including product recommendations
Handle customer inquiries and resolve minor concerns with grace and professionalism
Accurately scan and ring up purchases using the POS system
Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
Process returns, exchanges and refunds in accordance with store policies
Restock shelves, coolers and displays to maintain visually appealing displays
Maintain a clean, organized, and visually appealing checkout area
Perform routine cleaning and sanitization of work areas, equipment, and common spaces
Follow dress code and grooming standards that reflect the upscale environment
Communicate effectively with team members and management
Support other areas during peak times or special events
Participate in ongoing training to stay informed about new products and promotions
Follow all cash handling procedures and store policies
Monitor for potential loss prevention issues and report concerns
Ensure accurate pricing and promotional application
Stay informed about Kohler, Wisconsin resort and village: directions, restaurants, special events, hours of operation, etc..
Will complete all duties and requests, as assigned by management
This is a full-time position at Kohler Convenience Store & Gas Station. Shifts will fall on weekdays and weekends varying between 6:00 am and 10:00 pm.
Skills/Requirements
Must be at least 18 years old
Previous retail or customer service experience required
Strong communication and interpersonal skills
Ability to work in a fast-paced, detail-oriented environment
Familiarity with POS systems and basic math skills
Passion for hospitality and creating memorable customer experiences
Ability to lift up to 50lbs and stand for long periods of time
Ability to obtain WI Class C UST Operator Certification within 30 days of start of employment
Ability to obtain WI Class A bartender "operator" license from approved program within 30 days of start of employment
Flexible availability, including nights, weekends, and holidays
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $15.50 - $23.20. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at .
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law ( and theEEO is the Law Supplement ( .
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