Job Description

Directs institutional housekeeping program to ensure clean orderly and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

• Direct and manage all housekeeping operations to ensure exceptional cleanliness sanitation and presentation throughout the resort.
• Oversee daily assignments inspections and scheduling of housekeeping laundry and public area teams and monitor guest rooms readiness for arrivals departures and owner stays.
• Lead coach mentor and train supervisors and line staff to achieve departmental goals maintain high morale and deliver consistent service excellence.
• Implement maintain and monitor cleaning procedures to meet brand health and safety standards; ensure compliance with all resort brand and regulatory requirements.
• Manage inventories cost controls staffing levels and departmental budgets to maximize operational efficiency and profitability.
• Collaborate with Front Office Engineering and Operations teams to coordinate preventive maintenance deep cleans refurbishments and anticipate guest and owner needs.
• Respond promptly to guest and owner inquiries or complaints ensuring service recovery and adherence to resort standards.
• Conduct regular team meetings performance evaluations safety training and disciplinary actions fairly and consistently.
• Continuously monitor quality assurance metrics cleanliness scores and online reviews implementing strategies for improvement.
• Promote a culture of safety accountability and operational excellence throughout the department.
• Other duties as assigned.

Qualifications :

• Proven track record leading a hotel housekeeping team in a large resort property of 800 rooms for 23 years.
• Strong leadership organizational and operational skills in a fast-paced hospitality environment.
• Flexible schedule with availability 7 days per week including weekends holidays and varying shifts.
• Bilingual (Spanish) is a plus but not required.
• Associates or Bachelors degree in Hospitality Management Hotel Management or a related field preferred
• Minimum hospitality leadership training or supervisory coursework preferred

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship   Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time

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