Job Description

Overview

SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Responsibilities

As a Mobility Specialist you are the front-line representative of Metropolis Parking serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis parking technology while delivering courteous professional service. This role requires stamina attention to detail and a strong customer-first mindset in a fast-paced environment.

Mobility Specialists also play a key role in ensuring compliance with parking policies maintaining lot and garage conditions and supporting the overall operations of Metropolis facilities. As we continue to expand our technology platform this position offers strong growth potential for high-performing team members.

What youll do

• Greet and assist guests in parking lots and garages providing professional and friendly service
• Educate customers on Metropolis parking technology and assist with enrollment as needed
• Promote positive customer relationships by consistently delivering excellent customer service
• Respond to customer questions and concerns confidently and courteously
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
• Issue parking violations in accordance with company policies
• Document violations using company-provided mobile devices including photo documentation
• Maintain the cleanliness of parking lots garages and common areas
• Identify and report debris spills hazards or maintenance issues promptly
• Sweep floors collect trash and empty trash receptacles as needed
• Perform basic vehicle maintenance tasks including cleaning washing oil changes and minor upkeep
• Work independently and collaboratively as part of a team
• Observe all safety protocols at all times
• Perform additional duties as assigned

Qualifications

What you need

• High school diploma or GED preferred but not required
• Prior parking industry experience preferred but not required
• Strong customer service orientation with a willingness to go above and beyond
• Comfortable using mobile devices and technology (iPad iPhone Android devices)
• Ability to communicate effectively in spoken English with customers and team members
• Strong interpersonal and communication skills
• Reliable adaptable and able to thrive in a fast-paced environment

Physical and Work Environment Requirements

• Ability to stand and walk for extended periods (up to six consecutive hours)
• Ability to visually inspect vehicles and physically access all areas of garages and lots
• Comfortable working outdoors in all weather conditions
• Flexibility to work various shifts including weekends and evenings

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand walk and use hands to handle cash and equipment. The employee is occasionally required to sit climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

Salary Range : $16.00 - $17.50 per hour

Benefits : Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.

Location

US-OH-CINCINNATI

Required Experience:

IC

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