PowerHouse Automotive Group
The Sales Business Development Center (BDC) Representative is responsible for managing inbound and outbound customer communications related to vehicle sales inquiries. This role serves as the first point of contact for potential customers and plays a critical role in driving showroom traffic by setting high-quality appointments for the sales team.
The ideal candidate is customer-focused, organized, and comfortable communicating across phone, text, email, and digital platforms while representing the PowerHouse brand professionally and enthusiastically.
Respond promptly and professionally to inbound sales leads via phone, email, text, website, and third-party lead sources
Make outbound calls to follow up on internet, phone, and marketing-generated leads
Schedule and confirm sales appointments for the showroom sales team
Maintain accurate and detailed customer records in the CRM
Conduct follow-up communications with customers who have not yet visited the dealership
Coordinate with sales managers and sales consultants to ensure a smooth customer handoff
Meet or exceed daily, weekly, and monthly activity and appointment-setting goals
Represent PowerHouse Automotive Group with a positive, professional, and brand-aligned approach
Adhere to all company policies, compliance standards, and customer privacy requirements
High school diploma or equivalent required
Previous BDC, call center, sales, or customer service experience preferred
Strong verbal and written communication skills
Comfortable working with CRM systems, phones, and digital communication tools
Ability to multitask and prioritize in a fast-paced environment
Reliable attendance and strong work ethic
Professional demeanor with a customer-first mindset
Dealership or centralized BDC environment
Schedule may include evenings, weekends, or holidays based on business needs
Competitive hourly pay and/or commission or bonus structure (based on role and location)
Benefits may include medical, dental, vision, paid time off, and employee vehicle purchase programs, where applicable
PowerHouse Automotive Group is an equal opportunity employer and is committed to providing a workplace free from discrimination. All employment decisions are based on qualifications, merit, and business needs.
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