Service Advisor Job at Richardson Motors, Dubuque, IA

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  • Richardson Motors
  • Dubuque, IA

Job Description

With a family-centered environment, decades of customer loyalty, a top-performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer-focused and motivated Service Advisors to our already outstanding and successful team. Compensation and Benefits:

  • Base salary plus commission
  • 401K retirement plan with generous company match
  • Company-sponsored health care
  • Paid vacation and holidays
  • Life and Disability insurance
  • Employee discount on vehicle service and purchases
  • Opportunities for Advancement
Service Advisor Responsibilities:
  • Greeting customers, prepare/process paperwork to take care of and document vehicle concerns.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Managing and overseeing the dealership's workflow and schedule.
  • Calling customers to advise them about service changes or vehicle pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements: * Customer Service, Retail, Restaurant and Hospitality experience a plus!

Job Tags

Base plus commission, Full time

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